Are you also one of the users whose Redmi smartphone is crashing with Airtel SIM card? Many users have complained that their Xiaomi Redmi smartphone is crashing with Airtel SIM card, though the problem is not with all the Readme phones. Users say the phone is constantly re-starting as soon as Airtel sim is put on the Redmi phone.
@airtelindia Hi, The airtel thanks app when installed in device it crashes my whole mobile and it makes my entire phone continuesly reboot. I tried uninstalling the app and installing after which it still continues to crash my device. My device is Redmi note 7 pro running miui12.
— Hitesh C (@HiteshC04) November 14, 2020
After the problem came to the fore, people on social media have lashed out at the uproar against the Omi. A statement from Airtel said that the problem is on behalf of the Omi. Many users have also claimed that a bug in the Airtel app is causing the Readme phone to crash. Many of the yjuers have also said that the problem is also coming in the Poco phone.
MI redmi pro 9 max is getting rebooted in 5 seconds not enough window to un install the airtel app.
Tried all solution to reboot. Don't want to lose important data please suggest solution
— Nade Ali Vohra (@nadealivohra) November 14, 2020
Some bug in Miui & airtel thanks app (Find Device closed Unexpectedly) automatically reboot the phone continuously.All are deleting the airtel thanks app from their redmi,poco mobiles.If its continues u lost the customers.pls take a look @airtelindia @RedmiIndia @Airtel_Presence
— Somesh Somu (@tsomesha53) November 14, 2020
After the complaint surfaced, Airtel said in a statement that he and he have come to know about the problem and both are trying to find a solution together. He has said that users can go to the service centre to get it fixed. According to Airtel, he will soon issue a new update to fix it, though none of the two companies have said why this problem is happening in the Readme phone.